Terms & Conditions

CONFIDENTIALITY & RIGHTS

Bennett Administration Support Services – will keep any work undertaken confidential and not use it for personal gain or promotion without written consent of the Client.
The business affairs of the Client shall not be discussed or disclosed to any third parties without prior written permission from the Client.
The Client will be the legal owner and will hold intellectual copyright of all work undertaken.
All images supplied by the client, remain their responsibility with regards to obtaining rights for use. All images supplied by Bennett Administration Support Services will be sourced with permission.

PAYMENTS & BILLING

An initial 30-minute consultation by Teams or telephone is complimentary.
Final proofreading and checking of all work supplied, is the responsibility of the client.
Any errors must be reported within three (3) days of receipt of completed work. Errors will be rectified free of charge, but amendments or alterations requested by the client thereafter will be charged at the agreed standard hourly rate.
The Client understands that estimated time and cost for completing the work, is an informal calculation and that any adjustments to the amount of work, schedule, and/or the number of hours and fees is subject to review, and renegotiation with the Client when necessary before additional work is started.
For project work or Pay as You Go assignments, if on receipt of the item to be worked on or at an early stage, it becomes apparent that significantly more work/time is required than had been anticipated in the preliminary discussion/brief, we reserve the right to re-negotiate our fee.
Should any ongoing project work be suspended or, delayed through any default of the client, I shall be entitled to immediate payment for work already carried out to include any expenses accrued as part of the work.
A retainer agreement of a set number of hours a week or month may not be carried over to subsequent periods by the client, without prior written agreement from both parties.
If the project is based on the Pay as You Go rate, then a minimum invoice amount of 1 hour is applicable and the hourly rate is then billed in increments of 15 minutes, with time rounded up to the nearest quarter of an hour.
Pay as You Go clients will be invoiced after each individual assignment is completed.
Retainer clients will be invoiced in advance at the start of each month.
Invoices are to be settled within fourteen (14) days upon the delivery of completed work, unless otherwise agreed. The final invoice shall include billable time, reimbursable expenses, and any other fees related to the work.
Unpaid bills will incur interest, as per government guidelines. It is at my discretion whether work continues after a bill remains unpaid, beyond the 14 day payment period.
Billable time includes meetings and calls outside of contracted hours.
A full invoice breakdown will be provided unless the client requests otherwise.
All postage, printing and other stationery expenses bought on behalf of the Client’s business will be added to the invoice for reimbursement.
Payment to be made by bank transfer.
Once an invoice becomes overdue, no further work will be undertaken.
Under the terms of the Data Protection Act 1998 / GDPR, the Client and the Bennett Administration Support Services may keep on record such information (e.g. contact details) as is necessary. Either may view the other’s records to ensure that they are relevant, correct and up to date.
Either the Client, or Bennett Administration Support Services have the right to terminate a contract for services if there is a serious breach of its terms.

MY COMMITMENT TO YOU

I will conduct your business affairs in a professional manner and avoid behaviour that could bring your business and reputation into disrepute.
I will conduct my business affairs based on sound, ethical principles and will communicate fairly and honestly with your clients, associates, employees and suppliers.
I will make an honest representation of my skills, experience and qualifications at all times.
I will respect the confidentiality of your personal and business practices and recognise your ownership of any intellectual copyright pertaining to your business activities.
I will keep all acquired personal data safe and secure and ensure it is only used for its intended purpose, in accordance with GDPR and all regulations set by the ICO.

GDPR & INSURANCE

While I will ensure the cyber security measures I have in place are secure and in accordance with guidance on the ICO website, I will never be fully immune to cyber hacks. I can provide a copy of my Cyber and Indemnity insurance if requested.

NOTICE PERIOD

I politely request that 14 days written notice is given, of any intention to cancel a retainer agreement. Any monies paid upfront as part of a retainer payment, will be re-imbursed if the hours will not be used during the 14 day notice period.

BUSINESS HOURS

My general working hours are 9.30am - 4.30am Monday to Friday. However, if I need to attend meetings or be involved in business critical phone calls, then I can be contacted outside of those hours which will be billed accordingly. Any communication outside of these general hours, will normally be dealt with on the next working day unless agreed in advance.

COMMUNICATION

I prefer to receive all communication and instructions via email only. This ensures no mis-understandings or communication errors.

COMPLETION TIMESCALES

Completion dates will be discussed and agreed with each instruction. My retained clients will get priority with my time. If you know you will require my time for a set amount of hours each month, then a retainer package will be more suitable than ad-hoc basis.

My terms and conditions may be updated at any time to suit the demands of business. If you have any questions do not hesitate to contact me : susanjb@bennettadmin.co.uk